Refund Policy

ROCBIND provides washed stone aggregates, cured sample preparation, packaging, product selection information, logistics coordination, and project-specific supply guidance.

Contact Before Returning or Cancelling

Contact support@rocbind.com before returning a product or requesting an order cancellation. Do not ship a return until written authorization, the approved return destination, and the applicable instructions have been provided.

Eligibility Review

Return or cancellation eligibility depends on:

• Product type
• Order and production status
• Product condition and original packaging
• Whether material has been opened, used, mixed, installed, altered, contaminated, custom prepared, or specially ordered
• Shipping destination and applicable order terms

Damaged, Incorrect, or Incomplete Orders

Contact ROCBIND promptly with your order number, delivery details, packaging photos, product photos, and a description of the issue. ROCBIND will review the information and provide the applicable resolution steps.

Approved Refunds

Approved refunds are issued to the original payment method after the applicable review or return inspection. Bank or payment-provider processing times may apply.

Before Ordering

Contact ROCBIND before ordering if return eligibility, cancellation timing, destination costs, or product suitability are important to your purchase decision.